🚪🔥 HOW TO CHOOSE THE CORRECT RESPONSE TIER

(Fire Door Compliance Check Call-Out)

You must select a Response Tier when booking this service.
The tier determines attendance speed and cost, not the compliance standard.

🟢 Tier 1 – Planned (3–5 Working Days)

Choose this if:

• You are booking routine compliance inspections

• No enforcement action is pending

• Doors are in use but not presenting immediate risk

Examples:
Scheduled inspections, landlord or insurer requirements.

Cost: Lowest rate
✅ Recommended for most venues

🟠 Tier 2 – Urgent (Within 48 Hours)

Choose this if:

• Fire door inspections are overdue

• A fire risk assessment has flagged concerns

• An audit or inspection is imminent

Examples:
EHO follow-up, landlord compliance request.

Cost: Higher rate

🔴 Tier 3 – Emergency (Within 24 Hours)

Choose this only if:

• Doors are suspected to be unsafe or non-functional

• Enforcement action or trading risk exists

• Immediate inspection is required to manage risk

Examples:
Failed inspection, fire authority concerns.

Cost: Highest rate

⚠️ Important:
Urgency does not override inspection standards.
Remedial works are not included in this service.

🧠 IMPORTANT COMPLIANCE NOTE (SHORT & SAFE)

Fire door inspections support the Responsible Person’s legal duties under the Fire Safety Order.
This service provides inspection and reporting only and does not constitute a fire risk assessment or certification of compliance.

QUICK DECISION GUIDE (FOR STAFF)

Ask yourself:

1. Is anyone at risk right now?
   → Yes → Tier 3
   → No → Go to 2

2. Will this seriously affect trading within 48 hours?
   → Yes → Tier 2
   → No → Tier 1

3. Not sure what the problem is?
   → Diagnostic Call-Out

FINAL RULE (THIS PREVENTS PROBLEMS)

Tiers control urgency, not importance.

Only choose Tier 3 when immediate attendance is genuinely required.

CALL-OUT SERVICE TERMS:

A call-out service constitutes an attendance to investigate the reported issue, assess risk, and make the area safe where reasonably practicable.

The service does not include permanent repair works, materials, specialist subcontractors, access equipment, or certification unless expressly agreed in writing.

The service is delivered based on the information provided at the time of booking. Where the issue differs materially, involves additional disciplines, or requires diagnostic attendance, the booking may be reclassified and charged accordingly.

Selection of response tier determines response time and pricing and remains chargeable irrespective of outcome.